Networking Solutions

Networking your computers is the logical choice to make if you have two or more at your home or business. Share everything from files and printers to scanners and internet access. Not sure if networking is right for you? Call us today for a free consultation. We take the guesswork out of network implementation.

Network Support:

Network support means more than a quick response to a network crisis. It's being ready for every contingency. It's customized. It's based on client needs.

At NetSync we support your business, such that your network does not demand your attention, hence we must be doing something right.While some other companies focus on network crisis support, Netsync is concentrated on preventive maintenance. At NetSync we design and engineers solutions to prevent downtime all together. In our view, the focus of support is not what is lost when your network goes down, but for the gains of what its worth when it stays up.

Response Time: When your end users depend on you for support, depend on NetSync. We have answers to your most complex networking questions, and should you ever require it, our engineers can be at your site, as quickly as you need us to be there.

Help Desk/Telephone Support : Your first line of support, the NetSync Help Desk responds to customer's questions when you need answers fast. Whether you just want troubleshooting over the telephone, or by e-mail and software support, or an engineer need to be dispatched to site for an emergency, NetSync can customize a program tailored to your needs.

Remote Site Management: For immediate assistance in problem determination for a reason of network outage, NetSync support team can remotely dial into your network and as a result, we can be as effective as a team on-site without incurring the costs associated with on-site support. With NetSync remote site management, we're as good as being physically on-site. NetSync proactively manages your network so problems can be corrected before users are affected. It's stealth management at its best.

NetSync employs Preventive Maintenance a set of clearly defined, realistic expectations of what will occur ­ as outlined in our methodology and agreed upon by both parties. You know exactly what you're getting. No confusion. No surprises. We come into a support situation knowing what you want and you come out as a winner.

  • Quarterly meetings ­ for status and planning. This smart tool for managing your network is a rare option in many vendor's contracts today. With NetSync, it is standard.
  • Redocumentation every six months ­ for smarter management. Effective documentation is an up-to-date documentation. Documentation is the proof of how well your network is being supported. Providing you with this documentation is just another way we support you.
  • Monthly customer reports ­ for network updates. NetSync generates full reports on network activity at multiple levels.

Vendor specific patches ­ Easy access to the software you need. At NetSync we go the extra length of knowing your network, and as a result, we proactively make the software patches that can yield critical enhancement in your network available to you as you sign on to your resource page within our site. Check back constantly for specific network centric downloads.

Proactive network management. In a nutshell, you're covered. Networks do go down, but rarely without warning. Proactive remote management constantly surveys your network and notifies you at the first sign of trouble. We can give you the head's up when:

  • hard drives are going bad (redirect blocks)
  • memory stops functioning
  • circuit boards overheat
  • IP sockets show user security issues or hard drive space
  • running out software "hangs" or doesn't work right (especially important for mission critical applications)
  • backup doesn't run
  • viruses are detected either at the server or the workstation