Customer Contact Center

Provide More to Your Customers with a Customer Contact Center

Your customers expect you to supply convenient methods of contacting your organization, as nothing is more frustrating than a question that goes unanswered or a complaint that remains unresolved. Awaiting a reply to an email or a request for assistance can be aggravating, and a delayed response may jeopardize customer loyalty. A customer contact center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

Netsync can design and stand up an IP-based contact center with powerful routing and data management tools to field a high volume of customer calls. Web-based management portals give administrators at-a-glance overviews of customer profiles and available resources. And call center voice applications integrate with real-time chat and web collaboration, email and social media tools to deliver a comprehensive customer engagement solution.

Olympus: Safety and Security Solution

Olympus: Safety and Security Solution

Redundancy, Replication, and a Cutting-Edge Solution Deliver Security, Peace of Mind

Redundancy, Replication, and a Cutting-Edge Solution Deliver Security, Peace of Mind

Netsync deploys Cisco ISE at prominent Texas university Cybersecurity is a high stakes game of cat and mouse. What were once, perhaps recently, cutting-edge security measures can now be rife with unprotected entry points. A large Texas university could relate. Widely known for its leading, highly-publicized media department, the university needed to upgrade its cybersecurity…

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