Customer Contact Center

Provide More to Your Customers with Satisfying Communication Options

Your customers expect you to supply convenient methods of contacting your organization. Awaiting a reply to an email or a request for assistance can be frustrating, and a delayed response may jeopardize customer loyalty. A contact center offers customers a direct line of communication with your business and provides unparalleled satisfaction.

Netsync can design and stand up an IP-based contact center with powerful routing and data management tools to field a high volume of customer calls. Web-based management portals give administrators at-a-glance overviews of customer profiles and available resources. And call center voice applications integrate with real-time chat and web collaboration, email and social media tools to deliver a comprehensive customer engagement solution.

Major School System Upgrades Network

Incumbent Telco System Replaced by Scalable Optical Network A major school district in North Texas – in fact, the largest of 38 districts in the area – with an enrollment of more than 14,000 students, had a costly, poorly supported metro-Ethernet network connecting their 28 buildings and supplying Internet access. They could cite several instances…

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