Customer Contact Center

Provide More to Your Customers with a Customer Contact Center

Your customers expect you to supply convenient methods of contacting your organization, as nothing is more frustrating than a question that goes unanswered or a complaint that remains unresolved. Awaiting a reply to an email or a request for assistance can be aggravating, and a delayed response may jeopardize customer loyalty. A customer contact center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

Netsync can design and stand up an IP-based contact center with powerful routing and data management tools to field a high volume of customer calls. Web-based management portals give administrators at-a-glance overviews of customer profiles and available resources. And call center voice applications integrate with real-time chat and web collaboration, email and social media tools to deliver a comprehensive customer engagement solution.

Olympus: Safety and Security Solution

Olympus: Safety and Security Solution

Case Study: Yesterday’s Phones vs. Today’s Technology

Case Study: Yesterday’s Phones vs. Today’s Technology

Upgrading is More Than Just Installing New Hardware A major Texas University campus had a problem: their phone system was old and outdated, but they didn’t know what they needed to do nor how to pay for it. Fortunately, Netsync had the answers they needed. The customer wanted to move from their old telecom system…

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