Customer Contact Center

Provide More to Your Customers with a Customer Contact Center

Your customers expect you to supply convenient methods of contacting your organization, as nothing is more frustrating than a question that goes unanswered or a complaint that remains unresolved. Awaiting a reply to an email or a request for assistance can be aggravating, and a delayed response may jeopardize customer loyalty. A customer contact center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

Netsync can design and stand up an IP-based contact center with powerful routing and data management tools to field a high volume of customer calls. Web-based management portals give administrators at-a-glance overviews of customer profiles and available resources. And call center voice applications integrate with real-time chat and web collaboration, email and social media tools to deliver a comprehensive customer engagement solution.

Olympus: Safety and Security Solution

Olympus: Safety and Security Solution

Network Audit Paves the Way for an Enhanced Collaboration Solution

Network Audit Paves the Way for an Enhanced Collaboration Solution

One of the state’s largest school districts needed a better solution installed with zero service disruption When you share network servers with the local police department, decisions to alter configurations or architectures take on a heightened level of scrutiny. One of Texas’ largest school districts could relate. Their Cisco Unified Communications (UC) solution, which is…

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