Customer Contact Center

Provide More to Your Customers

Netsync » Practices » Collaboration » Customer Contact Center

When your customers have questions or problems, they expect to be able to contact your organization and get a response quickly. Nothing is more frustrating and likely to jeopardize customer loyalty than anonymous website contact forms, generic “help” email addresses, and unanswered voicemail messages.

As a Cisco Gold Master Collaboration Partner, Netsync’s Collaboration Practice can design and deploy comprehensive Customer Contact Center solutions either on-premises, in the cloud, or as a hybrid model.

A Customer Contact Center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

Customer Contact Centers deliver:

  • Analytics on both employee and customer interaction
  • Centralized monitoring and management
  • Integration with existing tools such as Salesforce, Microsoft Dynamics, and Zendesk
  • Streamlined workflows
  • Cloud collaboration
  • Increased productivity with less complexity

Solutions Involved

Customer Contact Center

Provide More to Your Customers

A Customer Contact Center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

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Contact Center

Provide Your Customers Unparalleled Service

Offer clients a direct line of communication to your business and provide unparalleled service.

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Unified Messaging

Providing Users With Flexible Message Access Options

Unified messaging solutions support audio messages, speech to text message transcription and phone to phone video messaging.

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Unified Communications

Bring People Together Anytime, Anywhere, and on Any Device

Unified communications solutions help people work together more effectively—anywhere and on any device.

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Cloud Collaboration

Reduce Costs and Expand Capabilities with Cloud Collaboration Solutions

Cloud collaboration provides secure, reliable connections while offering greater flexibility.

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