Customer Contact Center

Provide More to Your Customers

Netsync » Practices » Collaboration » Customer Contact Center

When your customers have questions or problems, they expect to be able to contact your organization and get a response quickly. Nothing is more frustrating and likely to jeopardize customer loyalty than anonymous website contact forms, generic “help” email addresses, and unanswered voicemail messages.

As a Cisco Master Collaboration Partner, Netsync’s Collaboration Practice can design and deploy comprehensive Customer Contact Center solutions either on-premises, in the cloud, or as a hybrid model.

A Customer Contact Center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

Customer Contact Centers deliver:

  • Analytics on both employee and customer interaction
  • Centralized monitoring and management
  • Integration with existing tools such as Salesforce, Microsoft Dynamics, and Zendesk
  • Streamlined workflows
  • Cloud collaboration
  • Increased productivity with less complexity

Solutions Involved

Unified Communications

Bring People Together Anytime, Anywhere, and on Any Device

Unified communications solutions help people work together more effectively—anywhere and on any device.

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Contact Center

Provide Your Customers Unparalleled Service

Offer clients a direct line of communication to your business and provide unparalleled service.

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Cloud Collaboration

Reduce Costs and Expand Capabilities with Cloud Collaboration Solutions

Cloud collaboration provides secure, reliable connections while offering greater flexibility.

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Unified Messaging

Providing Users With Flexible Message Access Options

Unified messaging solutions support audio messages, speech to text message transcription and phone to phone video messaging.

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Customer Contact Center

Provide More to Your Customers

A Customer Contact Center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

Explore More »