Customer Contact Center

Provide More to Your Customers with a Customer Contact Center

Your customers expect you to supply convenient methods of contacting your organization, as nothing is more frustrating than a question that goes unanswered or a complaint that remains unresolved. Awaiting a reply to an email or a request for assistance can be aggravating, and a delayed response may jeopardize customer loyalty. A customer contact center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

Netsync can design and stand up an IP-based contact center with powerful routing and data management tools to field a high volume of customer calls. Web-based management portals give administrators at-a-glance overviews of customer profiles and available resources. And call center voice applications integrate with real-time chat and web , email and social tools to deliver a comprehensive customer engagement solution.

Olympus: Safety and Security Solution

Olympus: Safety and Security Solution

Case Study: Collaboration is the Latest Weapon in the War on Cancer

Case Study: Collaboration is the Latest Weapon in the War on Cancer

Upgrading Audio-Visual System is Key to Better Outcomes When a major cancer hospital in North Texas decided to become more collaborative, they turned to Netsync for a video conferencing system that would support audio-video presentations in their boardroom. Technology at the Forefront of the Fight After working with the hospital to determine their needs and…

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