Contact Center

Provide Your Customers Unparalleled Service

Netsync » Solutions » Collaboration » Contact Center

When your customers have questions or problems, they expect to be able to contact your organization and get a response quickly. Nothing is more frustrating and likely to jeopardize customer loyalty than anonymous website contact forms, generic “help” email addresses, and unanswered voicemail messages.

A Customer Contact Center offers clients a direct line of communication with your business and provides unparalleled satisfaction. Netsync’s experts can design and implement an IP-based Contact Center with powerful routing and data management tools to field a high volume of customer calls. Web-based management portals give administrators at-a-glance overviews of customer profiles and available resources. And Call Center voice applications integrate with real-time chat and web collaboration, email, and social media tools to deliver a comprehensive customer engagement solution.

Netsync Collaboration Collateral

Netsync Collaboration Collateral

Collaboration for Remote Users and a Mobilized Workforce

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Practices Involved

Telephony and Voicemail

Large-Scale Deployments to Facilitate Collaboration

Netsync can source and deploy large-scale telephony solutions for enterprises, government agencies, and educational institutions.

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Technology Consulting

Let Netsync Take the Lead in Modernizing Your Business

Netsync’s Services Practice and technology consulting team can lead you to sustainable modernization of your IT systems.

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Enterprise Networking

Scalable, Unified Networks that Provide Security and Flexibility

Netsync designs and implements enterprise-class networks for organizations of all sizes.

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Cloud Collaboration

Reduce Costs and Expand Capabilities

Cloud collaboration has never been more critical to organizations than it is today.

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Customer Contact Center

Provide More to Your Customers

A Customer Contact Center offers clients a direct line of communication with your business and provides unparalleled satisfaction.

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