Case Study: Virtual Desktop Provides Real Collaboration

Better Decisions Through Better Technology

In any medical emergency, critical decisions must often be made quickly with the best information available. A major Texas hospital sought to reduce the time needed to make those decisions, while at the same time increasing the amount of information available to doctors and other caregivers, by allowing them to run professional, high-performance graphics and applications. As well, they insisted that the system be on and available 24/7/365 with no outages or unavailability.

Taking Your Office With You

Netsync proposed a “virtual desktop,” a system that would allow doctors to access electronic health records (EHR), office applications, Internet, and even such graphically intense demands as viewing picture archive and communication system (PACS) images, or other heavily graphical 2D/3D imaging, all at a moment’s notice, whether on site or at a remote clinic. This would not only provide better patient outcomes overall, but would also lead to increased patient satisfaction, which was an important factor for this particular hospital.

In order to create this “virtual desktop,” Netsync used Cicso Hyperflex. Based on the Cisco Unified Computing System (UCS), it combines software-defined storage and data services software, truly integrating all components in the data center infrastructure: compute, storage, and networking. Hyperflex provided the hyper-converged infrastructure that the project required, resulting in a true single point of management, allowing the client to centrally manage key aspects of the compute resources, such as IP network addressing, firmware patching, storage network configuration, and more. Additional technology included VMware virtualization software; Imprivata for the infrastructure; F5 for application services and delivery networking; AppSense, to give the client the ability to easily migrate profile, policy, and personalization settings to a virtualized environment; ThinPrint, to solve the “Multiple Print Driver” problem and allow the Epic environment to standardize on a single print driver for all centralized EPS and Windows-based printing; and NVIDIA, a graphics virtualization platform that extends the power of GPU technology to virtual desktops and apps, enabling virtual desktops to run professional, high-performance graphics and applications.

Fast, Secure, Collaborative

The result was an entirely turnkey system that provided faster login times, a fully personalized and secure desktop experience regardless of location, contextual policy control in real-time through the user session, not just at login, support of compliance mandates, such as HIPAA and PCI, support for file, printer, and lockdown settings, including Windows 10, and much more. This gave physicians and staff greater ability to treat and counsel patients, wherever they were.