Managed Service Desk

Free Your IT Staff to Deal with More Business-Critical Issues

Netsync » Practices » Managed Services » Managed Service Desk

A service desk is the centralized support center for an organization, and maintaining it 24x7x365 with highly-trained staff can be challenging.

As part of the Managed Service Practice, Netsync’s Managed Service Desk solution centralizes and tracks all incidents, providing data on the frequency and types of issues commonly reported and enabling root cause issue resolution. It eliminates the distraction of handling most Level 1 helpdesk support requests, freeing you and your IT staff to deal with more business-critical issues and strategies while maintaining the expertise necessary to address all infrastructure and user issues and needs.

Netsync’s Managed Service Desk Practice Team can:

  • Receive, document, and resolve in-bound user requests
  • Create tickets to provide documentation regarding issue tracking and resolution
  • Determine the appropriate escalation of individual issues
  • Support end-user devices and software
  • Identify the most effective solution points for all issues – hardware, software, or network.
  • Manage administrator system accounts and passwords
  • Manage all software/firmware patching
  • Coordinate incident and problem management
  • Oversee device backup and recovery
  • Deploy appropriate monitoring and management tools

Solutions Involved


Power Multiple Applications With Efficient Virtualization Solutions

Netsync can design and implement virtualization solutions to suit complex operational requirements.

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Powerful Storage Solutions That Drive Productivity

Netsync can design the right balance of local and cloud-based solutions to meet your individual needs.

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Delivering the Best Environment for Users

Netsync can source and deploy thousands of end-user compute solutions for large organizations.

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Wireless and Mobility

Provide Secure, Reliable Wireless and Mobility Services to Any Devices at Any Location

Reliable and accessible wireless and mobility communications tools are crucial for maintaining collaboration.

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Power & Cooling

Solutions to Protect Your Investments and Safeguard Your Productivity

Netsync designs and installs customized power and cooling systems that optimize performance and reduce costs.

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Automation and Orchestration

Automate Complex Tasks to Improve Operational Efficiencies

Netsync can implement automation and orchestration workflows to optimize workloads and efficiency.

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Customer Success Story

Case Study: Data Center Transformation Provides Streamlined Operations for Police Department

Large Texas Police Department Gets Data Center Upgrade and Leaves Network Headaches in the Dust