Managed Service Desk
Free Your IT Staff to Deal with More Business-Critical Issues
A service desk is the centralized support center for an organization, and maintaining it 24x7x365 with highly-trained staff can be challenging.
As part of the Managed Service Practice, Netsync’s Managed Service Desk solution centralizes and tracks all incidents, providing data on the frequency and types of issues commonly reported and enabling root cause issue resolution. It eliminates the distraction of handling most Level 1 helpdesk support requests, freeing you and your IT staff to deal with more business-critical issues and strategies while maintaining the expertise necessary to address all infrastructure and user issues and needs.
Netsync’s Managed Service Desk Practice Team can:
- Receive, document, and resolve in-bound user requests
- Create tickets to provide documentation regarding issue tracking and resolution
- Determine the appropriate escalation of individual issues
- Support end-user devices and software
- Identify the most effective solution points for all issues – hardware, software, or network.
- Manage administrator system accounts and passwords
- Manage all software/firmware patching
- Coordinate incident and problem management
- Oversee device backup and recovery
- Deploy appropriate monitoring and management tools
Solutions Involved
Storage
Powerful Storage Solutions That Drive Productivity
Netsync can design the right balance of local and cloud-based solutions to meet your individual needs.
Explore More »Wireless and Mobility
Provide Secure, Reliable Wireless and Mobility Services to Any Devices at Any Location
Reliable and accessible wireless and mobility communications tools are crucial for maintaining collaboration.
Explore More »Virtualization
Power Multiple Applications With Efficient Virtualization Solutions
Netsync can design and implement virtualization solutions to suit complex operational requirements.
Explore More »Compute
Delivering the Best Environment for Users
Netsync can source and deploy thousands of end-user compute solutions for large organizations.
Explore More »Power & Cooling
Solutions to Protect Your Investments and Safeguard Your Productivity
Netsync designs and installs customized power and cooling systems that optimize performance and reduce costs.
Explore More »Managed Services
Let Netsync Managed Services Take Care of the Details
Netsync Managed Services allows you to get back to focusing on your business objectives while we take care of the daily challenges with people, processes and technology.
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