To ensure long-term success, Netsync partners with you every step of the way. Beginning with a Customer Success Discovery Workshop to understand your expectations and build the foundation for our relationship and commitment to you, the customer.
During the Discovery Workshop, our goal is to create open dialogue to uncover needs, challenges and a desired outcome within your timeframe.
Your Customer Success Manager will create an actionable Customer Success Plan built around key factors addressing immediate and long-term objectives to accelerate and maximize the value of the technology investment.
For our traditional hardware purchase customers, milestones include:
- Work jointly with a Customer Service Manager based on CX Discovery Workshop
- Strategic Organizational Success Plan
- Adoption Services
- Quarterly Business Reviews with Organizational Leaders
- Netsync Savant
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