Managed Services

You Focus on Business Initiatives, Netsync Will Take Care of the Details

Netsync Managed Services allows you to get back to focusing on your business objectives while we take care of the daily challenges with people, processes and technology including service desk support, MACDs, alerts with remediation, release and change management, digital labor and much more.

“More than 50% of businesses identify their top challenge as staying ahead of rapid changes in technology. 23% emphasized that IT budget constraints prevented necessary upgrades leading to network vulnerabilities. Managed Services can fix problems before you even know they exist, while lowering IT costs by as much as 40%.”

Netsync leverages people, processes, and technology to provide the highest level of service for our clients, with expert engineers, service managers, project management and compliance teams that bring years of industry experience managing IT environments. Leveraging proven processes and state-of-the-art technology, Netsync Managed Services can quickly respond to and remediate incidents, while driving efficiencies. As your business continues to grow to meet the needs of your customers, Netsync Managed Services scales with you, providing peace of mind.

Netsync’s Managed Services Offerings:

  • Service Desk 24x7x365: access and trouble ticketing managed by engineers
  • Problem Management: Incident root causes analyzed identifying issues
  • Change Management: Platform upgrades and patch management
  • Availability Monitoring: Customer assets and devices monitored for alerts
  • Incident Management: Remediation of issues with fixes applied
  • Release Management: Deployment of required software and hardware changes
  • Alert Management: Alerts validated with first level support initiated
  • MACDs: Moves, adds, changes and deletions managed
  • Digital Labor: Taking on daily task to free you to focus on strategic IT initiatives
Case Study: Major Retailer Suffers Damaging Malware Attacks

Case Study: Major Retailer Suffers Damaging Malware Attacks

Losses Run Into the Millions of Dollars A major Retailer, whose portfolio includes casinos, hotels, and more than 600 restaurants (both national and international), suffered a series of malware attacks, compromising customer, company, and employee data, with losses running into the millions of dollars. Clearly, something had to be done to plug the holes in…

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